We encourage you to become familiar with your new furniture. The following information contains our warranty, performance characteristics, and care tips for keeping your furniture looking as good as new.
All of the Limited Warranties set forth below are subject to these Warranty Limitations.
The engender Warranty is limited in that it is provided to you, the original purchaser and owner. This Warranty does not apply to furniture that has been abused or used in a business environment and/or for commercial purposes. This Warranty only applies to furniture used for normal residential purposes.
Our warranty does not cover products sold in “distressed” or “as is” condition, products sold “second hand” or products purchased from a retailer, or any other form of re-seller, not authorized by engender to sell our products.
All warranties cover labor for 1 year only. Floor sample sale items are warranted for 1 year only.
Lifetime Limited Warranty – Frames & Springs
Frames and spring systems are under warranty to be free from manufacturing defects for the life of the product.
"5-Year Limited Warranty - Sleeper Mechanisms and Swivel Chair/Rocker Mechanisms"
Motion mechanisms and specific fixtures are under warranty to be free from manufacturing defects for five (5) years (this includes, but may not be limited to, swivel/rocker bases and sleep sofa mechanisms).
1 Year Limited –Seat Cushion Cores
Our 1.8 density foam core is surrounded by a balanced blend of down, feather and multi-denier polyester fibers, encased in a channeled down-proof ticking. While this breathable ticking is down-proof, and creates a feather barrier, feathers will poke through the fabric from time-to-time. This is considered normal performance and is not a defect. Cushions are under warranty against defects in materials and workmanship for one (1) year.
You can prolong cushion life and keep your cushions looking fresh by turning and rotating them regularly. You may also want to regulate the cushion core and down blend wrap by unzipping the casing and adjusting the fit of the core and wrap. We do not suggest removing the cushion core from the casing.
Prolong the Life of Your Fabric
Dust and dirt promote premature fabric wear. Vacuum the surface of your furniture regularly, including the deck under the cushions, with the upholstery attachment of your vacuum cleaner. Direct sunlight can cause some fabrics to fade. Care should be taken to limit the amount of direct sun on any piece of furniture.
To request service under this warranty, contact the authorized engender retailer from whom you purchased your engender furniture. The retailer will, in turn, contact us. Certain defects may be repaired in your home with our authorization for the first year. This warranty does not include the cost, if any, of transportation to or from the retail location.
Shipping and handling costs for parts are covered for one (1) year from original date of purchase. After one (1) year, customer will be responsible for shipping and handling costs.
Certain information is required to process a request for service which includes a copy of your original sales receipt and the serial number for each piece of furniture. You will find the Style and Serial Numbers on the white label sewn to the underside of the piece of furniture or under the seat cushions. Without proper validation of the furniture the warranty will not be valid.